FAQ
No! Absolutely Not! The SEA DOGG collar is not to be used as a life jacket or life preserver for any dog. The collar only provides some extra buoyant support to a dog's neck in the water. The collar will not keep your dog afloat in the water. For deep water acitivities, or if your dog is a poor swimmer, please have your dog wear a reliable canine life vest/pfd and observe your dog at all times.
No! Absolutely Not! The SEA DOGG collar is designed to be worn around a dog's neck only and is not to be used as a life jacket/preserver. If you want a life jacket for your dog, please buy a reliable canine life vest/pfd for your dog.
Orders are charged a shipping fee based on the type and quantity of each item and is calculated during the PayPal ordering process prior to finalizing payment.
Orders to the U.S.A. are shipped by Air Mail with an estimated delivery time of 4 to 10 business days.
Orders within Canada are shipped by Expedited Parcel with an estimated delivery time of 3 to 6 business days.
Orders to the U.K. , Australia, and other countries are shipped by International Air Mail with an estimated delivery time of 4 to 10 business days.
Shipments may be delayed by the postal service in Canada or the destination country and/or by the Customs clearance process, and/or other reasons beyond our control. Please note that the postal service may be considerably slower in December during the Christmas season and orders may easily be delayed by a week or more. Shipping fees are non-refundable.
If you wish to obtain a refund or exchange, please contact customer service by email at 
info@itsadogslight.com within 30 days from purchase date.
A refund or exchange will not be issued if a returned product shows any sign of damage, tampering, unauthorized repair, or missing parts.
We do not consider damage suffered by our Sea Dogg Buoyant Swim Collar from use as a product defect or failure. The collar will inevitably become scratched, marred, punctured, or torn from normal use. This type of damage will not affect the buoyant property of the collar as long as it stays intact.
We accept no liability for any damage, injury, or claim resulting from the use of our products.
We want to provide you with the best possible customer service, before and after the sale. If you have any questions or concerns regarding your purchase or our products, please email us.
Yes. The SEA DOGG collar is made of closed-cell foam material so a puncture will not affect the buoyant quality or effectiveness of the collar. If the collar is severely damaged to the point where it no longer fits properly or may potentially come apart, replace it with a new one.
